FAQS
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COLLECTION
All items are available for collection from E17, London.
If you’d prefer to collect your items, I am happy to arrange a time that suits us both. Please select 'Pick Up' at the check out in order to do so.
Once you've purchased, I will send you a message to organise a suitable collection time.
Please collect the item within two weeks of purchase.
SHIPPING
UK DELIVERY
Shipping is available to all parts of the UK. Prices will vary depending on the size & weight of the item. A set rate will be applied at check out.
For larger items such as furniture, please select 'Free pick up' at the check out and then send me a message to receive a delivery quote.
INTERNATIONAL DELIVERY
If you would like to purchase from outside of the UK, please send me message prior to purchase so I can share a delivery quote.
SHIPPING TIME
I aim to ship items within 3-5 working days of your purchase. If your order is urgent, please send me a message and I'll help wherever I can!
PACKAGING
I take great care in the packaging and delivery of all items purchased. I try to be sustainable wherever I can so all purchases are packed in reused packaging. Please excuse me if your purchase arrives in packaging that looks slightly mis-match! Please try re-use the packaging if possible :)
RETURNS
Before purchasing, please check that you are happy with the vintage condition of the item, including all measurements.
If you've changed your mind and no longer wish to keep the item you have purchased, please request a return by messaging me within 48 hours of receiving your item. In order to be eligible for a refund, I'll need the item returned within 10 days of purchase.
A full refund not including delivery will be processed within 14 days of receiving the returned items.
I am not responsible for any loss or damage to a return in transit and I reserve the right to charge you for any such loss or damage. Returns are the responsibility of the customer until they returned safely, any orders that arrive damaged will not be refunded.
DAMAGED ITEMS
Despite using trusted delivery services, unfortunately damages can happen in transit. Although it is rare, I will offer a full refund and cover return delivery if the item arrives damaged.
If you do notice any damage not outlined within the product description, please photograph it and send me a message within 48 hours of the delivery being made, so I can undertake a review of the item.
If you fail to follow the above steps, your refund may be refused.
HAVE A QUESTION?
Have a question that isn't answered below? Feel free to send me a message so I can help you further.