All pieces have already been part of someone else’s life before finding their way to you. As with all vintage and antique furniture, signs of age and use are to be expected and form part of each piece’s character. Any notable imperfections are highlighted in the product description and photographs, so please review these carefully before purchasing. All items are sold as seen.

Once an item has been delivered and accepted, its ongoing care, maintenance and storage become the responsibility of the buyer. Vintage pieces should be kept in suitable indoor conditions and protected from excessive moisture, damp, humidity, direct heat and prolonged sunlight. We cannot accept responsibility for damage caused after delivery as a result of environmental conditions, improper storage, installation or general wear and tear.

UK DELIVERY

Shipping is available to all parts of the UK. Prices will vary depending on the size & weight of the item. A set rate will be applied at check out based on rates with couriers and the packaging cost.

For smaller & medium items, shipping starts at £7.95

For larger items such as mirrors and large paintings, shipping is from £15.

For items requiring a courier, shipping starts from £30-£120 depending on your delivery address. This can be paid separately via cash.

For larger items such as furniture, please select 'Free pick up' at the check out and then send me a message via hellotheobjectshop@gmail.com or an Instagram DM to receive a delivery quote.

INTERNATIONAL DELIVERY

If you would like to purchase from outside of the UK, please send me message prior to purchase so I can share a delivery quote.

SHIPPING TIME

I aim to ship items within 3-5 working days of your purchase. If your order is urgent, please send me a message and I'll help wherever I can!

If you need to delay your parcel, to avoid a missed delivery, please get in touch so I know when to post out the item.

Large items are available for collection from E11, London.

Small items can be collected from my flat in E17 or E11, London.

If you’d prefer to collect your items, I am happy to arrange a time that suits us both. Please select 'Pick Up' at the check out in order to do so.

Once you've purchased, please send me a message via hellotheobjectshop@gmail.com or an Instagram DM to organise a suitable collection time.

Please arrange to collect your item within two weeks of purchase. Unless an alternative date has been agreed upon in advance post this date, uncollected items will not be eligible for a refund.

Before purchasing, please check that you are happy with the vintage condition of the item, including all measurements.

If you've changed your mind and no longer wish to keep the item you have purchased, please request a return within the 7 day return window. In order to be eligible for a refund, I'll need the item returned within 10 days of purchase.

Once the returned item(s) have been received and inspected, a refund will be processed within 5 days.

The refund will exclude the original delivery charge or return shipping costs, and the non-refundable card processing fee, as this charge is retained by the payment provider and is not returned to us when a refund is issued. The cost of returning the item(s) is the responsibility of the buyer.

I am not responsible for any loss or damage to a return in transit and I reserve the right to charge you for any such loss or damage. Returns are the responsibility of the customer until they returned safely, any orders that arrive damaged will not be refunded.

I take great care in the packaging and delivery of all items purchased. I try to be sustainable wherever I can so all purchases are packed in recyclable & reusable packaging.

Despite using trusted delivery services, unfortunately damages can happen in transit. Although it is rare, I will offer a full refund and cover return delivery if the item arrives damaged.

If you do notice any damage not outlined within the product description, please photograph it and send me a message within 48 hours of the delivery being made, so I can undertake a review of the item.

If you fail to follow the above steps, your refund may be refused.

Have a question that isn't answered below? Feel free to send me a message so I can help you further.